Reordering Without Starting Over
The single most important thing to understand about reordering with us: once your logo is digitized, it stays on file indefinitely, so every future order — big or small — skips the setup fee.
Short answer: your first order establishes your logo on file; every reorder after that — whether it's replacing one damaged jacket or restocking your whole team — is a quick process with no re-approval and no repeated digitizing fee, and no minimum-order penalty for a small replacement run.
How Reordering Actually Works
- 1. Your first order establishes the design on file. New logos have a one-time digitizing fee; after that, the file is kept indefinitely.
- 2. Send us what you need. Garment, size, and quantity — no new artwork or approval needed.
- 3. We confirm quantity and turnaround. Small reorders typically move faster than a full initial order since there's no digitizing step to repeat. Embroidery orders ship in about 2 weeks for returning customers and up to 3 weeks for new customers, since we test stitch every new logo.
- 4. No minimum-order penalty for small replacement runs. Replacing one or two damaged or lost pieces doesn't trigger the same minimum as a fresh design.
The Three Most Common Reorder Triggers
- New hires. See our onboarding apparel guide.
- Worn-out or damaged gear. Job-site apparel doesn't last forever — construction crews in particular wear it out faster than almost any other industry we work with. Replacing a single damaged jacket or lost hat is a quick reorder, not a new project, once your first order has established the design on file.
- Seasonal timing. See our seasonal apparel planning guide.
Multi-Year Consistency
Because your logo, colors, and any patch artwork stay on file indefinitely, an order placed in year five looks exactly consistent with your original order — no color drift, no re-approving artwork, no starting from scratch. This matters most for organizations that plan procurement on a multi-year budget cycle, like police, fire departments, and municipal departments.