Privacy Policy

Information We Collect

When you request a quote, contact us, or place an order, we may collect information you provide directly, such as your name, business name, email address, phone number, mailing address, and details about your order (garment style, quantity, logo files, and similar order details).

Like most websites, we may also collect standard technical information automatically — such as browser type, general location, and pages visited — typically through standard analytics tools, to help us understand how the site is used.

How We Use Information

• To respond to quote requests and communicate about your order
• To process and fulfill orders, including production, billing, and shipping or pickup coordination
• To maintain records of your logo/artwork on file for repeat orders
• To improve our website and services

Information Sharing

We do not sell your personal information. We may share information with third parties directly involved in fulfilling your order — such as shipping carriers or payment processors — solely for that purpose, or when required by law.

Our Online Store

Orders placed through shop.eastcoastembroidery.com are subject to that platform's own checkout and payment processing terms in addition to this policy.

Data Security

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

Your Choices

You can ask us at any time what information we have on file for you, request corrections, or ask us to delete it, subject to any recordkeeping we're required to retain (such as order history for accounting purposes). Contact us at orders@eastcoastembroidery.com or 401-434-9224.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact Us

East Coast Embroidery, 375 Waterman Ave, East Providence, RI 02914 · orders@eastcoastembroidery.com · 401-434-9224